Enrolment Process

Building a new home is a key milestone in anyone’s life. The Housing Consumers Protection Measures Act 1998 requires all new homes to be enrolled with the NHBRC 15 days prior to construction. The enrolment of a new home is the first step in the protection of a housing consumers’ right. An enrolled home will be covered by the NHBRC warranty cover on major structural defects, from the day of occupation for a period of five years.

Home enrolment insures consumers against poor building practices and permits the NHBRC to conduct building inspections at key stages of construction. These include:
  1. Excavation & Foundation;
  2. Floor slab (sub structure);
  3. Walls (super structure); and
  4. Roofing and finishes.

These are followed by a fifth stage – Pre-occupation to occupation – in which final inspections take place and any outstanding details are reviewed. 

The NHBRC enrolment process offers consumers several benefits. These include:
  • Builder compliance with NHBRC’s Home Builders Manual, which sets minimum quality standards.
  • NHBRC quality inspections during construction.
  • Major structural warranty cover for up to five years from date of occupation.
  • NHBRC mediation between consumer and builder.
  • Recourse through our complaints, arbitration and remedial processes.

An enrolled home is provided with warranty cover by the NHBRC for a period of 5 years from date of occupation which allows the NHBRC to pursue and ensure that your builder rectifies:

  1. Minor defects identified by the housing consumer within the first three-months of occupation
  2. Roof leaks identified by the housing consumer within one-year from date of occupation
  3. Major structural defects identified by the housing consumer within five-years from date of occupation

Enrolment forms here

NHBRC is an agency of the Department of Human Settlements
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